By email, from your Sprint handset, or touchtone phone, you can get help with all of your billing and account questions from the experts who know it best.
On the web you can email us your question.
*2 from your Sprint handset or (888) 211-4727
*2 from your Nextel handset or (800) 639-6111
Phone Replacement Programs
If your phone has physical damage*, liquid damage, or was lost or stolen and you
are enrolled in Total Equipment Protection (TEP) or Equipment Replacement Program (ERP)
you may expedite the claim process by visiting
to submit your claim request for a replacement phone.
* Physical damage includes, but not limited to, items such as cracked displays, broken flips, and damaged charging ports.